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Repairs & Service - CRS1.com @ Entertainment House - DJ Equipment Superstore & BOSE Dealer

Repairs & Service

 

 

 


REPAIR & SERVICE


We have a full Repair And Service department that can service any electrical equipment whatsoever
Including all P.A., Lighting, Audio Visual equipment and even most makes of household HiFi, whatever the age or condition!
We operate a £40 (inc VAT) Quotation Service which covers the first hour of labour to diagnose and possibly even fix the equipment.

  • If a repair is much less than 1 hour, in certain circumstances we may adjust the fee charged. 

OUR LABOUR RATES are £40 per hour (or part thereof) after the initial hour - Which includes V.A.T. at the current rate. 

We charge manufacturers advertised retail prices for any necessary parts. Plus any postage charges that might be levied by the manufacturer to us. All charges will be itemised at time of quotation and on the final bill.
If the item is
 Beyond Economical Repair (ie: If it is cheaper to replace than repair the item) we will advise accordingly and ask you to collect your unit ASAP.

 


 STEPS TO A SUCCESSFUL REPAIR / SERVICE


  • Bring or send your equipment to us and pay your £40 quotation fee.
  • After an initial assesment we will estimate the repair cost and advise an approximate return date.
  • If the equipment to repaired will cost less than £40 we will usually refund the difference. 

Currently we are operating a fairly quick turnaround, with some repairs even completed within one to two days. We will confirm the estimated lead time when you book in your items. 

We offer a 3 month warrantee on our labour costs. Most manufacturers parts warrantee is only 30 days. However we will always be sympathetic and always help in any way we can.


 ON-SITE SERVICING, REFURBISHMENT, CLEANING & REPAIR SERVICE


We operate an onsite service which means we can bring an engineer to you to service your equipment.

  • We charge a small premium to cover our costs for this service. We charge (per engineer) a £50 call out fee which covers the first Hour then £50 per hour there after. 
  • This service is currently limited to a 20 mile radius of our Lacey Green base - above and beyond that distance we charge travelling/time at cost (£2 per mile each way) 
  • Prices are of course negotiable for Large Volume, Club/Bar Refurbishment or Contract work - Please phone us for a competitive quotation!

 

 

UNCOLLECTED REPAIR/SERVICE ITEMS

 

We are sorry but due to the sheer number of uncollected repairs and projects, we must now insist on the following terms.

We will notify you when to collect your repair/service item (either verbally in person, by telephone or text, email or letter). If collection is not arranged or if any equipment remains un-collected for a period of more than 14 days after the notified collection date, in the first instance we will charge on a weekly basis then the equipment is likely to be disposed of or sold to recover the costs of Repair, Quotation & Storage.

We reserve the right to charge up to £25 per week charged on a weekly basis for uncollected items until collected.

We are very sorry to impose this on our genuine customers, but we have a store room full of this stuff and it would be great not to have any more!